Security & account · 3 min read
Signing in, password resets and login alerts
Two-step sign-in, resetting a forgotten password, and spotting a strange login.
Two-step sign-in
After your password we send a 6-digit code to confirm it is you. Once confirmed, that device stays trusted for 30 days, so you are not asked every time.
Forgotten password
- 1On the sign-in screen tap Forgot your password?
- 2Enter your email. We send you a link.
- 3Open the link, set a new password, and sign in again.
Login alerts
Every new sign-in triggers an email with the time and the device and browser used. If one was not you, change your password immediately and write to frauddesk@rainpay.ng.
Rainpay staff will never ask for your password, your PIN or a code. Anyone who does is trying to rob you — report it to frauddesk@rainpay.ng.
Rainpay is a financial technology company and is not a bank. Banking, payment and deposit services are provided by licensed financial institutions and licensed payment service providers regulated by the Central Bank of Nigeria, currently Beamer Microfinance Bank, Platnova and Red Biller Technologies.