Delete your Rainpay account

In the app or website: sign in and tap Delete my account below, or go to Settings → Delete my account.

By email: email support@rainpay.ng from the email address on your account, with the subject "Delete my account".

We'll confirm it's you (a sign-in code to your account email or phone) before deleting anything.

Move any wallet balance out first, and settle or cancel pending payments and savings. Accounts with a balance or pending transactions can't be closed until they're cleared.

Your profile and login details, contact details, saved beneficiaries, selfie and ID document images, device records, preferences and support messages. We do this within 30 days of confirming your request, except for the records below.

Nigerian financial and anti-money-laundering law requires us to keep transaction records and identity verification records (such as BVN/NIN checks) for at least 5 years after your account closes. These are stored securely, used only for legal and regulatory purposes, then deleted.

Email support@rainpay.ng to ask for specific data (for example marketing preferences or old support messages) to be deleted.