Contact & Support
Last updated 4 October 2026
Our support team is here for account questions, failed payments, verification problems and anything else about your money. Please never share your password or a one-time code with anyone, including someone claiming to be from Rainpay.
Who to email
- support@rainpay.ng — account help, failed transfers, bill payments and verification problems.
- helpdesk@rainpay.ng — general questions and technical issues with the app.
- compliance@rainpay.ng — complaints, KYC and AML matters, and data protection requests such as access, correction or deletion.
- frauddesk@rainpay.ng — suspected fraud, scam attempts and unauthorised access to your account.
- legal@rainpay.ng — legal notices, regulatory correspondence and law enforcement requests.
- partnerships@rainpay.ng — partnerships, business enquiries and press.
Response times
We reply to support emails within 24 hours, and acknowledge complaints within 24 hours with a reference number. Live chat and a help centre are being added, and will appear here once they are open.
Reporting fraud
If you think someone has access to your account, or you have been asked for your PIN or one-time code, email frauddesk@rainpay.ng immediately and change your password. We will restrict the account while we investigate.
Registered details
Rainpay is operated by RAINPAYTECH LTD, a company incorporated in Nigeria with registration number RC 9895163. RAINPAYTECH LTD operates in partnership with Beamer Microfinance Bank, Platnova and Red Biller Technologies.
Rainpay is operated by RAINPAYTECH LTD (RC 9895163), a financial technology company that is not a bank. Banking, payment and deposit services are provided by licensed financial institutions and licensed payment service providers regulated by the Central Bank of Nigeria, currently Beamer Microfinance Bank, Platnova and Red Biller Technologies.