Rewards & support · 3 min read
Getting help, complaints and disputes
Chat with our support assistants, open a ticket, and who to write to for what.
Tap the chat button in the app to talk to one of our support assistants — Raina, Renee or Ronnie. They can look at your account, re-check a pending transfer or top-up, re-send a sign-in code, cancel a payment request, and open a ticket if a person needs to step in.
Who to write to
- support@rainpay.ng — everyday help with your account or a transaction.
- compliance@rainpay.ng — verification and document questions.
- frauddesk@rainpay.ng — suspected fraud, or a sign-in that was not you.
- complaints@rainpay.ng — a formal complaint you want on record.
- legal@rainpay.ng and partnerships@rainpay.ng — legal notices and business enquiries.
Every conversation and ticket is kept in Support, in your account menu, so you can see what was said and what happened next. If we cannot resolve a complaint to your satisfaction, our Complaints & Dispute Resolution page explains how to escalate, including to the Central Bank of Nigeria.
Rainpay is a financial technology company and is not a bank. Banking, payment and deposit services are provided by licensed financial institutions and licensed payment service providers regulated by the Central Bank of Nigeria, currently Beamer Microfinance Bank, Platnova and Red Biller Technologies.